How to Write a Resume for a Leasing Consultant

Introduction

A leasing consultant plays a vital role in the property management and real estate industry. As the primary point of contact for prospective and current residents, leasing consultants handle property tours, answer questions, prepare lease agreements, and support occupancy and revenue goals. Because this role blends sales, customer service, and administrative responsibilities, your resume must clearly demonstrate your ability to communicate, persuade, organize, and deliver an exceptional resident experience.

A tailored leasing consultant resume helps you stand out in a competitive market. Hiring managers want to see that you understand fair housing laws, can meet leasing targets, and know how to manage the day-to-day operations of a leasing office. By customizing your resume to highlight relevant skills and measurable achievements, you increase your chances of landing interviews and securing the role you want.

Key Skills for a Leasing Consultant Resume

Your resume should showcase a balance of sales abilities, customer service strengths, and operational knowledge. Focus on skills that match the job description and reflect how you contribute to occupancy, resident satisfaction, and revenue.

Essential Hard Skills

• Property management software (e.g., Yardi, RealPage, AppFolio, Entrata)
• CRM tools and lead management systems
• Lease preparation and administration
• Fair Housing and local landlord-tenant law knowledge
• Tour scheduling and property showings
• Rent collection and payment processing
• Market research and competitor analysis
• Basic accounting and financial reporting (rent rolls, delinquencies)
• Maintenance request intake and work order coordination
• Microsoft Office (Word, Excel, Outlook) or Google Workspace

Key Soft Skills

• Sales and persuasion
• Customer service and resident relations
• Communication (verbal and written)
• Negotiation and conflict resolution
• Time management and multitasking
• Attention to detail and accuracy
• Problem-solving and decision-making
• Team collaboration with maintenance and management staff
• Professionalism and reliability
• Cultural sensitivity and empathy

Formatting Tips for a Leasing Consultant Resume

Leasing offices are fast-paced, and hiring managers often skim resumes quickly. Use a clean, modern layout that makes your most relevant qualifications easy to find.

Overall Layout and Length

• Keep your resume to one page if you have under 10 years of experience; two pages are acceptable for more extensive experience.
• Use clear section headings (e.g., Summary, Experience, Education, Skills).
• Include plenty of white space and consistent margins (0.5–1 inch).
• Use bullet points instead of large paragraphs to highlight accomplishments.

Font and Style

• Choose a professional, easy-to-read font such as Arial, Calibri, or Helvetica (10–12 pt for body text, 12–14 pt for headings).
• Avoid graphics, images, and overly decorative fonts that may not parse well in applicant tracking systems (ATS).
• Use bold and italics sparingly to emphasize job titles or key achievements.

Resume Header

Your header should make it easy for hiring managers to contact you and understand your location.

• Include your full name, city and state, phone number, email, and LinkedIn URL (if professional and up to date).
• Optionally include a professional title such as “Leasing Consultant” or “Multifamily Leasing Specialist” directly under your name.

Professional Summary

Replace the outdated “Objective” with a concise summary that highlights your value.

• 2–4 sentences summarizing your experience level, property type experience (multifamily, luxury, student housing, etc.), and key strengths.
• Include measurable results where possible (e.g., occupancy improvements, closing ratios).

Example: “Leasing Consultant with 3+ years of experience in Class A multifamily communities, consistently achieving 30%+ higher closing ratios than team average. Skilled in resident relations, lead follow-up, and property management software including Yardi and RealPage. Known for delivering high resident satisfaction scores and supporting rapid lease-up of new properties.”

Experience Section

• List positions in reverse chronological order (most recent first).
• Include job title, property or company name, city/state, and dates of employment.
• Use 3–6 bullet points per role focused on achievements, not just duties.
• Quantify results (occupancy rates, number of leases signed, resident satisfaction scores, etc.).

Example bullet: “Increased occupancy from 88% to 96% within 9 months by improving tour follow-up and implementing a structured outreach program to local employers and schools.”

Education and Certifications

• List your highest level of education (e.g., high school diploma, associate or bachelor’s degree).
• Include relevant certifications (e.g., NALP – National Apartment Leasing Professional, Fair Housing training).
• Place certifications under Education or create a separate “Certifications” section if you have multiple credentials.

Highlighting Leasing Performance and Occupancy Results

For leasing consultants, your ability to drive occupancy and revenue is crucial. Hiring managers want proof that you can convert leads into leases and retain residents. Your resume should clearly show your performance metrics and how you contributed to the property’s success.

Use Numbers to Show Impact

• Include your closing ratio (lead-to-lease conversion rate) if known.
• Mention average occupancy rates you helped maintain or improve.
• Highlight lease-up achievements for new or renovated properties.
• Quantify volume: number of tours per week, leases signed per month, or units managed.

Examples of strong bullets:

• “Maintained an average closing ratio of 40% on property tours, exceeding company benchmark by 10%.”
• “Contributed to 100% lease-up of a 250-unit community within 8 months of opening.”
• “Consistently maintained occupancy above 95% in a 300-unit Class B community through proactive renewals and resident relationship-building.”

Showcase Sales and Renewals

• Highlight new leases, renewals, and upsells (e.g., upgraded units, parking, storage).
• Demonstrate how you reduced turnover or improved renewal rates.

Examples:

• “Increased renewal rate from 62% to 74% by implementing a 90-day pre-expiration outreach process and personalized renewal offers.”
• “Upsold 25+ residents into premium units and add-on services, generating an additional $4,000+ in monthly revenue.”

Showcasing Resident Relations and Compliance Experience

Leasing consultants are not just salespeople; they are also the face of the community for residents. Your ability to handle resident concerns, coordinate with maintenance, and comply with Fair Housing laws is essential. Use your resume to demonstrate both your people skills and your understanding of legal and ethical responsibilities.

Emphasize Customer Service and Resident Satisfaction

• Include examples of resolving resident issues or complaints professionally.
• Mention any resident satisfaction scores, online review improvements, or awards.
• Highlight collaboration with maintenance and management to deliver timely solutions.

Examples:

• “Resolved an average of 15+ resident concerns per week, maintaining a 4.6/5.0 resident satisfaction rating on post-service surveys.”
• “Improved community’s Google rating from 3.1 to 4.2 stars by responding promptly to online reviews and proactively addressing common complaints.”

Demonstrate Fair Housing and Policy Knowledge

• Note any Fair Housing or compliance training you have completed.
• Show that you consistently follow policies and procedures in advertising, screening, and leasing.
• Reference experience with application processing, background checks, and income verification.

Examples:

• “Completed annual Fair Housing and compliance training; ensured 100% adherence to company screening criteria and documentation requirements.”
• “Processed 40+ rental applications monthly, verifying income and rental history while maintaining strict confidentiality and legal compliance.”

Tailoring Strategies for Leasing Consultant Resumes

To stand out, align your resume with each specific leasing consultant job description. Customization helps your application pass ATS filters and shows hiring managers you understand their priorities.

Match Keywords from the Job Posting

• Scan the job ad for key terms such as “Fair Housing,” “Yardi,” “resident retention,” “lease-up,” “multifamily,” or “student housing.”
• Incorporate relevant keywords naturally into your Summary, Experience, and Skills sections.
• Use the employer’s terminology when possible (e.g., “residents” vs. “tenants,” “community” vs. “property”).

Align with Property Type and Market

• Emphasize experience related to the property type in the posting: luxury, affordable, senior living, student housing, or single-family rentals.
• If you lack direct experience in that segment, highlight transferable skills and any related exposure (e.g., customer service with similar clientele or high-volume environments).

Prioritize the Most Relevant Achievements

• Reorder bullet points so the most relevant achievements for that role appear first.
• For a heavy sales-focused role, lead with closing ratios and occupancy; for a resident relations–focused role, highlight renewals and satisfaction.

Customize Your Summary for Each Application

• Mention the property type and any specific focus from the job ad (e.g., “lease-up experience,” “bilingual,” “student housing”).
• Call out 2–3 core strengths that mirror the employer’s top requirements.

Common Mistakes to Avoid on Leasing Consultant Resumes

Certain errors can quickly disqualify strong candidates. Avoid these frequent pitfalls when crafting your leasing consultant resume.

Listing Duties Instead of Achievements

• Avoid generic bullets like “Gave tours” or “Answered phones.”
• Replace them with results-focused statements: “Conducted 20–25 property tours weekly, converting an average of 35% into signed leases.”

Ignoring Metrics and Performance Data

• Not including numbers makes it hard for employers to gauge your impact.
• Whenever possible, quantify occupancy, closing ratios, renewals, or revenue contributions.

Overloading with Irrelevant Experience

• Downplay or remove unrelated jobs that don’t showcase transferable skills (unless you are new to the workforce).
• For non-leasing roles, focus bullets on customer service, sales, or administrative skills that translate to leasing.

Using Unprofessional Formatting or Language

• Avoid cluttered designs, photos, or overly casual language.
• Proofread for spelling and grammar errors, especially in property names and job titles.
• Use professional, concise wording and consistent verb tenses.

Leaving Out Software and Compliance Skills

• Failing to mention property management software or Fair Housing knowledge can hurt your chances, especially in larger companies.
• Include all relevant tools and training in your Skills and Experience sections.

Not Updating Contact Information or Links

• Ensure your phone number, email, and city/state are current.
• If you include a LinkedIn profile, make sure it’s complete, professional, and aligned with your resume.

By focusing on measurable leasing results, strong resident relationships, and solid knowledge of property management operations, you can craft a leasing consultant resume that resonates with employers and helps you move quickly to the interview stage.