Hard Skills

• Itinerary planning
• Travel package customization
• Domestic and international travel booking
• Group travel coordination
• Corporate travel management
• Cruise reservations
• Tour planning and scheduling
• Airline ticketing
• Hotel and accommodation booking
• Car rental reservations
• Travel documentation preparation
• Visa and passport assistance
• Travel insurance coordination
• Budget travel planning
• Luxury travel planning

Soft Skills

• Customer service
• Client relationship management
• Communication skills
• Sales and upselling
• Negotiation skills
• Problem-solving
• Attention to detail
• Multitasking
• Time management
• Cultural awareness
• Conflict resolution

Technical Proficiencies

• Global Distribution Systems (GDS)
• Sabre
• Amadeus
• Galileo
• Worldspan
• Online booking engines
• Customer Relationship Management (CRM) software
• Microsoft Office (Word, Excel, Outlook)
• Travel management software
• Online payment processing
• Virtual meeting platforms (Zoom, Teams)

Industry Knowledge & Specializations

• Airline fare rules
• Travel regulations and compliance
• International travel requirements
• Destination knowledge
• Leisure travel
• Business travel
• Incentive travel programs
• Wedding and honeymoon travel
• Adventure travel
• All-inclusive packages
• Tour operator liaison

Industry Certifications

• Certified Travel Associate (CTA)
• Certified Travel Counselor (CTC)
• Destination Specialist (DS)
• IATA certification
• CLIA accreditation
• ASTA membership

Action Verbs

• Booked
• Coordinated
• Advised
• Customized
• Negotiated
• Resolved
• Recommended
• Managed
• Optimized
• Upsold
• Streamlined
• Facilitated