Hard Skills

• Technical documentation
• Software documentation
• API documentation
• User guides and manuals
• Standard operating procedures (SOPs)
• Knowledge base articles
• Release notes
• Information architecture
• Content structuring
• Content localization
• Version control for documentation
• Documentation lifecycle management

Technical Proficiencies

• MadCap Flare
• Adobe FrameMaker
• Microsoft Word
• Confluence
• Jira
• Git / GitHub / GitLab
• Markdown
• HTML / CSS
• DITA / XML
• Content Management Systems (CMS)
• Screen capture tools (Snagit, Greenshot)
• Diagramming tools (Visio, Lucidchart)

Soft Skills

• Cross-functional collaboration
• Stakeholder communication
• Attention to detail
• Analytical thinking
• Problem solving
• Time management
• Adaptability
• Working with ambiguity
• Customer-focused mindset
• Teamwork and collaboration

Industry & Domain Knowledge

• Software development lifecycle (SDLC)
• Agile and Scrum methodologies
• DevOps concepts
• Cloud technologies (SaaS, IaaS, PaaS)
• API and SDK concepts
• Cybersecurity basics
• Enterprise software
• UX writing principles

Writing & Communication Skills

• Plain language writing
• Audience analysis
• Instructional design principles
• Editing and proofreading
• Style guide adherence
• Content consistency
• Grammar and syntax expertise
• Information clarity and conciseness

Action Verbs

• Authored
• Drafted
• Edited
• Reviewed
• Standardized
• Documented
• Translated complex concepts
• Collaborated
• Coordinated
• Optimized
• Maintained
• Updated
• Streamlined
• Implemented