Hard Skills

• Case management
• Client assessment
• Psychosocial assessment
• Treatment planning
• Crisis intervention
• Individual counseling
• Group counseling
• Family therapy support
• Discharge planning
• Care coordination
• Resource referral
• Risk assessment
• Safety planning
• Advocacy and outreach
• Community resource navigation

Soft Skills

• Empathy and compassion
• Active listening
• Cultural competence
• Trauma-informed practice
• Conflict resolution
• De-escalation skills
• Interdisciplinary collaboration
• Professional boundaries
• Emotional resilience
• Problem-solving
• Time management
• Client-centered approach

Technical Proficiencies

• Electronic Health Records (EHR)
• Case management software
• Medicaid/Medicare documentation
• ICD-10 and DSM-5 familiarity
• Data entry and case notes
• Outcome tracking and reporting
• Microsoft Office (Word, Excel, Outlook)
• Telehealth platforms

Industry Knowledge & Certifications

• Licensed Clinical Social Worker (LCSW)
• Licensed Master Social Worker (LMSW)
• Master of Social Work (MSW)
• Child welfare services
• Mental health services
• Substance use counseling support
• School social work
• Medical social work
• HIPAA compliance
• Mandated reporting
• Medically fragile and high-risk populations
• Housing and homelessness services
• Domestic violence services

Action Verbs

• Assessed
• Advocated
• Coordinated
• Collaborated
• Counseled
• De-escalated
• Developed care plans
• Linked clients to resources
• Monitored progress
• Facilitated groups
• Educated clients and families
• Documented interventions