Hard Skills

• Scrum framework implementation
• Sprint planning
• Backlog refinement
• Daily stand-ups facilitation
• Sprint reviews
• Sprint retrospectives
• Story point estimation
• Agile coaching
• Scaled Agile frameworks (SAFe, LeSS, Nexus)
• Release planning
• Roadmap alignment
• Cross-functional team coordination
• Agile metrics and reporting
• Velocity tracking
• Burndown and burnup charts
• Kanban practices
• Risk identification and mitigation
• Impediment removal
• Stakeholder management
• Requirements clarification

Soft Skills

• Servant leadership
• Facilitation
• Conflict resolution
• Coaching and mentoring
• Continuous improvement mindset
• Collaboration
• Influencing without authority
• Empathy and active listening
• Change management
• Decision-making
• Problem-solving
• Stakeholder communication
• Team empowerment
• Adaptability
• Time management

Technical Proficiencies

• Jira
• Confluence
• Azure DevOps / TFS
• Trello
• Rally / CA Agile Central
• VersionOne
• Asana
• Miro / Mural (virtual collaboration tools)
• MS Teams / Slack
• MS Office (Excel, PowerPoint, Word)
• Agile project management tools
• Digital whiteboarding tools

Industry Certifications

• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM I, PSM II)
• Advanced Certified ScrumMaster (A-CSM)
• Certified Scrum Professional (CSP-SM)
• SAFe Scrum Master (SSM)
• SAFe Advanced Scrum Master (SASM)
• ICAgile Certified Professional (ICP)
• PMI Agile Certified Practitioner (PMI-ACP)
• Certified Agile Coach (various bodies)

Action Verbs

• Facilitated
• Coached
• Enabled
• Guided
• Led
• Implemented
• Optimized
• Streamlined
• Removed (impediments)
• Collaborated
• Empowered
• Influenced
• Aligned
• Mentored
• Drove continuous improvement