Hard Skills

• Point of Sale (POS) operations
• Cash handling and reconciliation
• Customer needs assessment
• Product knowledge
• Visual merchandising
• Inventory control
• Stocking and replenishment
• Loss prevention
• Upselling and cross-selling
• Sales floor presentation
• Retail math
• Price tagging and labeling
• Store opening and closing procedures
• Returns and exchanges processing
• Gift wrapping and packaging

Soft Skills

• Customer service
• Communication skills
• Active listening
• Team collaboration
• Problem-solving
• Time management
• Attention to detail
• Adaptability
• Conflict resolution
• Reliability and punctuality
• Multitasking
• Work ethic

Technical Proficiencies

• POS systems (Square, Clover, NCR, Lightspeed)
• Retail management systems (RMS)
• Barcode scanners
• Mobile POS devices
• Inventory management software
• Customer Relationship Management (CRM) tools
• Microsoft Office (Word, Excel, Outlook)
• Email and scheduling tools
• Digital payment processing

Industry & Role-Specific Keywords

• Retail sales
• Customer experience
• Sales targets and goals
• Key performance indicators (KPIs)
• Store promotions and campaigns
• Loyalty programs
• Product displays
• Brand representation
• Retail merchandising standards
• High-volume retail
• Cash register balancing

Action Verbs

• Assisted
• Advised
• Recommended
• Processed
• Resolved
• Promoted
• Upsold
• Organized
• Restocked
• Maintained
• Demonstrated
• Exceeded
• Collaborated
• Supported