Hard Skills

• Circulation desk operations
• Shelving and shelf-reading
• Collection maintenance
• Library material processing
• Interlibrary loan support
• Cataloging support
• Library database searching
• Reference assistance
• Customer service in library settings
• Check-in and check-out procedures
• Library card registration
• Fine and fee handling
• Book repair and mending
• Stacks management
• Inventory and weeding support

Soft Skills

• Attention to detail
• Organizational skills
• Time management
• Communication skills
• Team collaboration
• Patron-focused service
• Problem-solving
• Adaptability
• Multitasking in busy environments
• Professional demeanor

Technical Proficiencies

• Integrated Library Systems (ILS)
• Online Public Access Catalog (OPAC)
• Library circulation software
• Microsoft Office (Word, Excel, Outlook)
• Google Workspace
• Barcode scanners and RFID technology
• Electronic resources access and troubleshooting
• Basic computer troubleshooting for patrons
• Photocopier and printer operation
• Self-checkout kiosk support

Industry Knowledge

• Dewey Decimal Classification
• Library of Congress Subject Headings
• Library policies and procedures
• Confidentiality and privacy standards
• Readers’ advisory
• Youth and children’s services support
• Adult services support
• Program and event support
• Community outreach assistance
• Accessibility and inclusive service

Action Verbs

• Assisted
• Organized
• Maintained
• Shelved
• Updated
• Supported
• Coordinated
• Guided
• Monitored
• Resolved
• Processed
• Facilitated
• Implemented
• Improved
• Communicated