Hard Skills

• Hotel operations management
• Front office management
• Housekeeping management
• Revenue management
• Budgeting and forecasting
• P&L management
• Cost control
• Inventory management
• Vendor and contract management
• Staff scheduling
• Training and development
• Guest relations
• Quality assurance
• Brand standards compliance
• Event and banquet coordination
• Food and beverage oversight
• Safety and security protocols
• Regulatory compliance
• Occupancy optimization
• Upselling and cross-selling

Soft Skills

• Leadership
• Team building
• Conflict resolution
• Customer service excellence
• Communication skills
• Problem-solving
• Decision-making
• Time management
• Adaptability
• Attention to detail
• Multitasking
• Cultural sensitivity
• Negotiation skills
• Coaching and mentoring
• Stakeholder management

Technical Proficiencies

• Property Management Systems (PMS)
• Opera PMS
• Cloud-based PMS platforms
• Channel management systems
• Online Travel Agency (OTA) management
• Revenue management systems (RMS)
• CRM software
• Point of Sale (POS) systems
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Hotel booking engines
• Social media management tools
• Email marketing platforms
• Digital reputation management tools

Industry Certifications & Knowledge

• Hospitality management
• Hotel and restaurant management
• Revenue management principles
• Yield management
• Food safety and hygiene standards
• Health and safety regulations
• Emergency response procedures
• Customer satisfaction metrics
• Service recovery strategies
• Brand loyalty programs

Action Verbs

• Managed
• Supervised
• Led
• Optimized
• Implemented
• Improved
• Increased
• Reduced
• Coordinated
• Developed
• Trained
• Streamlined
• Negotiated
• Resolved
• Monitored
• Analyzed
• Forecasted
• Ensured
• Enhanced