Help Desk Technician Resume Keywords 2026
Use these specific keywords in your resume to help you pass Applicant Tracking Systems (ATS) and catch the attention of recruiters hiring for Help Desk Technician roles.
Hard Skills
- Technical support
- Desktop support
- Remote support
- Troubleshooting
- Incident management
- Ticket resolution
- End-user support
- Hardware installation
- Software installation
- System upgrades
- Peripheral configuration
- Account administration
- Password resets
- Knowledge base documentation
Technical Proficiencies
- Windows OS support (Windows 10/11)
- macOS support
- Microsoft 365 / Office 365
- Active Directory
- Remote desktop tools (RDP, TeamViewer, AnyDesk)
- ServiceNow
- Jira Service Management
- Zendesk
- Ticketing systems
- VPN configuration
- Basic networking (TCP/IP, DNS, DHCP)
- Printer and scanner support
- Mobile device support (iOS, Android)
- Antivirus and endpoint security tools
Soft Skills
- Customer service
- Communication skills
- Active listening
- Problem-solving
- Time management
- Multitasking
- Patience and empathy
- Team collaboration
- Conflict resolution
- Attention to detail
Industry Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
- HDI Support Center Analyst (HDI-SCA)
Action Verbs
- Resolved
- Diagnosed
- Troubleshot
- Configured
- Installed
- Supported
- Escalated
- Documented
- Assisted
- Prioritized
- Monitored
- Optimized
Pro Tip
Don't just list these keywords! Weave them naturally into your Professional Summary and Work Experience bullet points to show how you used these skills to achieve results.
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