Front Desk Agent Resume Keywords 2026
Use these specific keywords in your resume to help you pass Applicant Tracking Systems (ATS) and catch the attention of recruiters hiring for Front Desk Agent roles.
Hard Skills
- Front desk operations
- Guest check-in and check-out
- Reservation management
- Room assignment
- Cash handling
- Credit card processing
- Night audit support
- Guest registration
- Telephone switchboard operation
- Complaint resolution
Soft Skills
- Customer service
- Professional communication
- Problem-solving
- Conflict resolution
- Attention to detail
- Multitasking
- Time management
- Team collaboration
- Patience and empathy
- Adaptability
Technical Proficiencies
- Property Management Systems (PMS)
- Opera PMS
- Micros / Oracle systems
- Hotel reservation software
- Point of Sale (POS) systems
- Microsoft Office (Word, Excel, Outlook)
- Email and calendar management
- CRM and guest profile systems
- Multi-line phone systems
- Key card encoding systems
Industry Knowledge & Certifications
- Hotel front office procedures
- Hospitality standards
- Brand service standards
- Guest loyalty programs
- Cashiering procedures
- Safety and security protocols
- PCI compliance awareness
- Local attractions and concierge services
Action Verbs
- Assisted
- Coordinated
- Resolved
- Processed
- Managed
- Responded
- Facilitated
- Upheld
- Communicated
- Improved
Pro Tip
Don't just list these keywords! Weave them naturally into your Professional Summary and Work Experience bullet points to show how you used these skills to achieve results.
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