Hard Skills

• In-flight safety procedures
• Cabin preparation and inspection
• Pre-flight briefings
• Emergency equipment checks
• Passenger safety demonstrations
• First aid and CPR
• AED operation
• De-escalation techniques
• Conflict resolution
• Passenger assistance (elderly, disabled, unaccompanied minors)
• Galley management
• In-flight meal and beverage service
• Cash and credit card handling
• Cabin cleanliness and organization
• Safety and compliance reporting

Soft Skills

• Customer service excellence
• Calm under pressure
• Strong communication skills
• Professional demeanor
• Cultural sensitivity
• Team collaboration
• Problem-solving
• Attention to detail
• Adaptability and flexibility
• Empathy and patience
• Time management
• Multitasking
• Conflict management
• Decision-making in emergencies

Technical Proficiencies

• Airline reservation systems (e.g., Sabre, Amadeus)
• Onboard PA systems operation
• Cabin interphone systems
• Aircraft door and slide operation
• Emergency evacuation procedures
• Oxygen system usage
• Safety management systems (SMS)
• Incident and irregularity reporting systems
• Electronic flight manuals (EFM)
• Mobile point-of-sale (mPOS) devices
• Cabin lighting and environmental controls

Industry Certifications & Knowledge

• Cabin Crew Certification
• FAA regulations (or EASA/ICAO equivalents)
• Dangerous goods awareness (IATA DGR)
• Emergency and evacuation training
• Water survival training
• Security awareness training
• CPR and First Aid certification
• Crew Resource Management (CRM)
• Aviation security protocols
• Service standards and SOPs

Languages & Communication

• Bilingual or multilingual communication
• Fluent English
• Passenger announcements
• Clear verbal communication
• Written incident reporting
• Cross-cultural communication

Action Verbs

• Assisted
• Ensured
• Coordinated
• Responded
• Resolved
• Demonstrated
• Monitored
• Implemented
• Communicated
• Collaborated
• Supervised
• Trained
• Supported
• Maintained
• Documented