Hard Skills

• Case management
• Client assessment
• Care coordination
• Treatment planning
• Discharge planning
• Needs assessment
• Risk assessment
• Crisis intervention
• Utilization review
• Service planning
• Referral management
• Resource linkage
• Case load management
• Interdisciplinary collaboration
• Progress monitoring

Soft Skills

• Empathy
• Active listening
• Advocacy
• Cultural competence
• Conflict resolution
• Problem solving
• Time management
• Relationship building
• Professional boundaries
• Communication skills
• Team collaboration
• Client engagement

Technical Proficiencies

• Electronic Health Records (EHR)
• Case management software
• Care coordination platforms
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Data entry
• Documentation management
• Telehealth platforms
• Client database systems

Industry Knowledge & Specializations

• Behavioral health
• Mental health services
• Substance use disorders
• Chronic disease management
• Community resources
• Medicaid/Medicare
• Social services coordination
• Housing services
• Disability services
• Vocational rehabilitation

Industry Certifications & Standards

• Licensed Social Worker (LSW)
• Licensed Clinical Social Worker (LCSW)
• Certified Case Manager (CCM)
• Licensed Professional Counselor (LPC)
• HIPAA compliance
• Trauma-informed care
• Motivational interviewing
• Person-centered planning

Action Verbs

• Assessed
• Coordinated
• Advocated
• Facilitated
• Developed
• Implemented
• Monitored
• Evaluated
• Collaborated
• Documented
• Educated
• Referred
• Supported
• Streamlined