Hard Skills

• Business requirements gathering
• Business process modeling
• Gap analysis
• Root cause analysis
• Data analysis
• Requirements documentation
• Use case development
• Functional specifications
• User stories and acceptance criteria
• Process improvement
• Workflow analysis
• Stakeholder analysis

Technical Proficiencies

• SQL
• Excel (pivot tables, VLOOKUP, advanced formulas)
• Tableau
• Power BI
• JIRA
• Confluence
• Visio / Lucidchart
• Agile project management tools
• CRM and ERP systems
• Data visualization tools
• Requirements management tools

Methodologies & Frameworks

• Agile (Scrum, Kanban)
• Waterfall
• SDLC (Software Development Life Cycle)
• BPMN (Business Process Model and Notation)
• Lean
• Six Sigma
• Change management
• Product lifecycle management

Soft Skills

• Stakeholder management
• Cross-functional collaboration
• Requirements negotiation
• Strategic thinking
• Analytical thinking
• Problem-solving
• Attention to detail
• Presentation skills
• Facilitation and workshop leadership
• Verbal and written communication

Business & Domain Skills

• Business case development
• Cost-benefit analysis
• KPI definition and tracking
• Operational efficiency
• Requirements prioritization
• Customer journey mapping
• Market and competitive analysis
• Risk assessment and mitigation

Industry Certifications

• CBAP (Certified Business Analysis Professional)
• CCBA (Certification of Capability in Business Analysis)
• ECBA (Entry Certificate in Business Analysis)
• PMI-PBA (Professional in Business Analysis)
• CSM (Certified ScrumMaster)
• PSPO (Professional Scrum Product Owner)
• Lean Six Sigma Green Belt

Action Verbs

• Analyzed
• Documented
• Facilitated
• Defined
• Optimized
• Streamlined
• Collaborated
• Translated (business needs into technical requirements)
• Validated
• Prioritized
• Implemented
• Evaluated