Hard Skills

• Animal handling
• Animal restraint techniques
• Feeding and watering routines
• Kennel cleaning and sanitation
• Litter box maintenance
• Administering medications
• Vaccination support
• Behavior observation and reporting
• Intake and assessment of animals
• Adoption counseling
• Animal grooming and bathing
• Microchip scanning
• Euthanasia support (where applicable)
• Animal transport and loading
• Recordkeeping and documentation

Soft Skills

• Compassion and empathy
• Customer service
• Teamwork and collaboration
• Conflict resolution
• Stress management
• Time management
• Attention to detail
• Communication skills
• Reliability and dependability
• Problem-solving
• Adaptability in fast-paced environments

Technical Proficiencies

• Animal shelter management software
• PetPoint
• Shelterluv
• Chameleon shelter software
• Microsoft Office (Word, Excel, Outlook)
• Electronic medical records (EMR) for animals
• Point-of-sale (POS) systems for adoptions and fees
• Online appointment scheduling tools
• Email and phone systems
• Social media posting for adoptable animals

Industry Knowledge & Certifications

• Animal welfare regulations
• Humane handling standards
• Disease prevention and biosecurity
• Zoonotic disease awareness
• First aid for animals
• CPR for animals (pet CPR)
• Fear Free handling principles
• OSHA safety standards
• Volunteer coordination
• Foster program support

Action Verbs

• Cared for
• Handled
• Assessed
• Monitored
• Sanitized
• Administered
• Documented
• Educated
• Counseled
• Coordinated
• Assisted
• Supported
• Improved
• Maintained
• Responded